We bought a used car on Sunday. On Monday night, the car wouldn’t start. Amnon was away from home (with the now-not-starting-car) doing some errands at the time. He contacted the guy that sold him the car to see if he could get some insights about what might be wrong.
The guy was profusely apologetic, and even embarrassed. He said he had never experienced a problem like this, He insisted on coming over to where Amnon was “stuck,” and contacting his own mechanic to have a look at it. When they couldn’t get it started that same evening, he drove Amnon home. He said that he would take work leave the next day to make sure that he returned the car in working condition to Amnon, and at his own expense.
What a “mensch,” as they say in Yiddish…a real gentleman. I don’t think people typically experience that level of “customer service” in used car sales from a private individual, where he would have been within his rights to say “I sold it to you as is."We are touched, and impressed, and I hope we will emulate such behaviors if we are ever in the same position, as the “seller.”
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